Customer Support Executive Jobs at Hirings Point in Lahore, Punjab
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Company Hirings Point is offering job opportunities for the position of Customer Support Executive in the Punjab area. The job type available is Full-time.
We are looking for candidates who possess skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
Hirings Point operates in the Human Resources Services industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Hirings Point |
| Position: | Customer Support Executive |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Educational Background:
Minimum Bachelor’s Degree in computer science or software Engineering
Work Experience:
0 – 1 year
Job Responsibilities / Skills Requirement:
- Have outstanding communication skills.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
Salary up to 40k
Onsite position in Lahore Model Town
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | F9Q9+Q47 jobs, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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