Customer Service Specialist – Claims Jobs at Eminent4U Private Limited in Karāchi, Sindh
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Welcome to our job portal, where Eminent4U Private Limited is offering exciting employment opportunities for the position of Customer Service Specialist - Claims in the Sindh area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At Eminent4U Private Limited, we offer a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the IT Services and IT Consulting industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Eminent4U Private Limited, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Eminent4U Private Limited. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Eminent4U Private Limited |
| Position: | Customer Service Specialist - Claims |
| Region: | Karāchi - Sindh, Sindh |
| Seniority Level: | Entry level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Analyze interactions on call between our customer service team and clients.
- Identify areas of improvement in communication, responsiveness, and issue resolution.
- Develop, maintain, and monitor key performance indicators (KPIs) for the customer service team.
- Prepare and distribute regular reports on team performance and customer feedback.
- Investigate the root causes of service issues or escalations.
- Collaborate with the team to implement corrective actions and preventive measures.
- Gather, review, and summarize customer feedback and surveys.
- Assist in formulating strategies for enhancing customer experience based on feedback.
- Identify opportunities for process enhancements and efficiencies within the customer service operations.
- Implement best practices to optimize service delivery.
- Support in designing and delivering training programs for the customer service team.
- Ensure that team members are equipped with the skills and knowledge required for delivering excellent service.
- Maintain accurate and organized records of customer interactions, feedback, and performance data.
Competencies:
- Proficient in data analysis techniques and tools for identifying trends and insights.
- Demonstrates a commitment to meeting and exceeding customer expectations.
- Identifies service challenges and provides effective solutions.
- Effectively communicates findings and recommendations to the customer service team and management.
- Drives process enhancements and efficiencies to enhance service delivery.
- Collaborates effectively with customer service team members and other stakeholders.
- Manages multiple tasks.
Desired:
- International Experience with Customer Handling
- Excellent communication skills required to deal with UK based customers.
Salary:
Starting from 50K commensurate with the experience.
Timings:
1 PM – 9.30 PM OR 2PM – 10.30PM
Mon-Fri (with alternate weekend)
Location:
Main Sharah-E-Faisal near Jaffer Street – Karachi
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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