Team Lead Contact Centre Jobs at Abacus in Islamabad, Islāmābād
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Abacus is currently accepting applications for the position of Team Lead Contact Centre in the Islāmābād area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Abacus |
| Position: | Team Lead Contact Centre |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
As a Team Lead at Abacus, your role involves managing incoming leads, qualifying leads, conducting product demos, and supervising the Customer Support Officers team for the ongoing campaign.
Responsibilities:
- Coordinate clients’ concerns and tailor services/products to their needs
- Resolve client site issues and collaborate with other departments
- Identify new business opportunities through inbound marketing monitoring
- Build and maintain relationships, offer support, and suggest new opportunities
- Ensure top-notch customer service performance
- Monitor performance, analyze reports, and create improvement plans
Education and Experience:
- Graduation Degree in business, marketing, or related fields
- 3-4 years overall experience with 1-2 years managing a Customer Support Representative team
- Strong networking, communication, and analytical skills
- Customer-oriented with business acumen
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | f6, Abacus International Islamabad, office #208 2nd floor, d0ssul arcade,plot, 47-w Jinnah Ave, Blue Area, Islamabad, 44010, Pakistan |
| Google Map | Google Map |
Job Application Information
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