Customer Success Specialist Jobs at Kamayi in Lahore, Punjab

Kamayi is currently seeking applicants for the position of Customer Success Specialist in the Punjab area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Kamayi operates within the Human Resources Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Hiring for our US-based client firm

Company Introduction: Glow, a leading provider of workers’ compensation insurance, is seeking a dedicated and customer-focused Customer Success Resource to join our growing team. In this role, you will be the primary point of contact for our valued business clients, ensuring their workers’ compensation needs are met with accuracy, efficiency, and empathy.

Responsibilities:

• Answer phone calls, emails, and other inquiries from policyholders regarding workers’ compensation coverage, claims, billing, and other policy-related matters.
• Process and update customer information in our agency management system and assign tickets.
• Research and resolve customer concerns in a timely and professional manner.
• Maintain accurate and detailed records of all customer interactions.
• Work collaboratively with account managers and ops team members.
• Stay up-to-date on workers’ compensation laws and regulations.

Qualifications:

• Minimum 1 year of experience in a customer success role or a related field.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly.
• Active listening skills and a genuine desire to help others.
• Proficient in multitasking in multiple systems and learning new programs.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Excellent organizational skills and attention to detail.
• Professional demeanor and a positive attitude.

Benefits:

• Opportunity for professional development and growth.
• Positive and collaborative work environment.
• Be part of a team that makes a difference for businesses in the community.

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address