Quality Assurance Executive Jobs at ibex in Karāchi, Sindh
ibex is currently accepting applications for the position of Quality Assurance Executive in the Sindh area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Quality Assurance skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
ibex operates within the Outsourcing/Offshoring industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | ibex |
| Position: | Quality Assurance Executive |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Quality Assurance |
| Seniority Level: | Entry level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
This position involves monitoring and evaluating the performance of customer service representatives to ensure adherence to company standards and compliance requirements.
- Performance Monitoring: Regularly listening to and reviewing customer interactions (calls, emails, chats) to assess service quality.
- Feedback and Coaching: Providing constructive feedback and coaching to customer service representatives to improve performance.
- Reporting: Compiling and analyzing quality reports to identify trends, areas for improvement, and training needs.
- Compliance: Ensuring all interactions comply with company policies, procedures, and regulatory requirements.
- Process Improvement: Collaborating with the operations team to develop and implement strategies for improving service quality.
- Training: Assisting in the development and delivery of training programs focused on quality standards and best practices.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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