Customer Support Representative Jobs at People (Professional Employers Pvt Ltd) in Islamabad, Islāmābād

People (Professional Employers Pvt Ltd) is thrilled to announce job openings for the position of Customer Support Representative (ISB) in the Islāmābād area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Other skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At People (Professional Employers Pvt Ltd), we operate in the Human Resources Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with People (Professional Employers Pvt Ltd).

Job Information

Job Description

As a customer support specialist, you will be a vital part of our customer support team, responsible for delivering outstanding service to our clients. Your primary focus will be assisting customers, answering their inquiries, and resolving their issues. Additionally, you will play a crucial role in following up with leads and potential customers to ensure their needs are met and to drive conversions.

• Respond to customer inquiries through various channels such as phone, email, and chat in a timely and professional manner.
• Address customer concerns and problems, offering appropriate solutions to ensure satisfaction.
• Proactively follow up with leads and potential customers, providing information and guiding them through the decision-making process.
• Coordinate with third-party entities, including couriers and installation companies, to arrange deliveries and installations.
• Develop and maintain a comprehensive understanding of products and services to provide accurate information to customers.
• Maintain detailed records of customer interactions, inquiries, and resolutions using the CRM system.
• Gather customer feedback to contribute to the improvement of products, services, and customer support processes.
• Collaborate with team members, including sales and marketing, for a seamless transition of leads and additional support when needed.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address