Team Lead Jobs at Master Contact Centre in Rawalpindi, Punjab
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Master Contact Centre is currently accepting applications for the position of Team Lead in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Master Contact Centre operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Master Contact Centre |
| Position: | Team Lead |
| Region: | Punjab, Rawalpindi - Punjab |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | Telephone Call Centers |
Job Description
Role Description
This is a full-time on-site role for a Team Lead at Master Contact Centre located in Rawalpindi. The Team Lead will be responsible for managing and supervising a team of customer service representatives, ensuring the delivery of high-quality customer service, monitoring performance and productivity, conducting team meetings and trainings, and resolving escalated customer issues. The Team Lead will also collaborate with other departments to improve processes and customer satisfaction.
Qualifications
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Experience in customer service or call center industry
- Ability to handle and resolve customer complaints
- Problem-solving and decision-making skills
- Knowledge of customer service software and tools
- Ability to work well under pressure and meet targets
- Previous experience as a Team Lead or Supervisor is a plus
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Rawalpindi |
| Full Address | 2nd and 3rd Floor, B, Master Contact Centre, 410 Commercial Market Rd, B-Block Satellite Town, Rawalpindi, 46000, Pakistan |
| Google Map | Google Map |
Job Application Information
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