Customer Success Lead Jobs at Sequel Technologies in Rawalpindi, Punjab
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Sequel Technologies is currently accepting applications for the position of Customer Success Lead in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Sequel Technologies operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Sequel Technologies |
| Position: | Customer Success Lead |
| Region: | Punjab, Rawalpindi - Punjab |
| Salary: | PKR 25.000 - PKR 70.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
- To review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- To facilitate interaction and workflow among key team members to ensure timely deliverables
- To collaborate, problem solve, and strategize with team members on upcoming client meetings.
- To reach and train clients on tasks as needed by clients.
- To work proactively and get the issues sorted beforehand.
- To make sure clients are using the software to the best of their ability.
- To reduce the client tickets as much as possible.
- To prepare documentation or visuals of campaign performance for the client.
- To work with sales teams to boost customer referrals.
- To establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- To develop and maintain customer-success strategies and best practices.
- To communicate effectively with the relevant teams to better understand customer needs, maximize retention and growth, and share learnings.
- To serve as the day-to-day contact for assigned clients, building trust and rapport while identifying areas of opportunity.
- To maintain existing customer-success metrics and data.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Rawalpindi |
| Google Map | Google Map |
Job Application Information
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