Customer Service Lead Jobs at Home Done in Karāchi, Sindh

Home Done is currently accepting applications for the position of Customer Service Lead in the Sindh area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Home Done operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

About Us:

Home Done is a leading online retailer in the UK market, committed to providing our customers with a seamless shopping experience and exceptional customer service. We are looking for a motivated and experienced Customer Service and Support Lead to join our team in Karachi and help us continue to exceed our customers’ expectations.

Job Summary:

The Customer Service and Support Lead will be responsible for overseeing and managing our customer service team, ensuring the highest level of customer satisfaction. This role involves leading, training, and mentoring the team, as well as handling escalated customer issues and working closely with other stakeholders to improve processes and resolve issues efficiently.

Key Responsibilities:

• Lead, supervise, and motivate the customer service team to achieve individual and team performance goals.
• Develop and implement training programs for new hires and ongoing training for existing team members to enhance their skills and product knowledge.
• Manage and resolve escalated customer inquiries and complaints via email and phone ensuring timely and effective resolution.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service operations.
• Monitor team performance through key performance indicators (KPIs), provide regular feedback, and conduct performance reviews.
• Prepare and present regular reports on team performance, customer satisfaction, and areas for improvement to senior management.
• Ensure all team members adhere to company policies and procedures and maintain a high standard of professionalism.

Qualifications:

• 7+ years of experience in a customer service role, with at least 2 years in a supervisory or lead position.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Prior experience with the eCommerce industry in the international market will be preferred,

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer service software and tools.
• Ability to handle and resolve conflicts professionally.
• Strong analytical and problem-solving skills.
• Knowledge of the UK market and customer expectations.

Attributes:

• Customer-focused with a commitment to delivering exceptional service.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Detail-oriented with excellent organizational skills.
• Proactive and self-motivated.

What We Offer:

• Competitive salary package based on skills and experience.
• Yearly increments to recognize and reward your contributions.
• Performance-based yearly bonuses.
• Comprehensive health insurance coverage for you, your spouse, and your children.
• Paid leaves for work-life balance.
• Opportunities for professional growth and development.
• The chance to be part of a growing company with a strong market presence.

Location: DHA, Phase V, Karachi (Onsite)

Working Hours: : 12:30 pm to 9:30 pm (PKT) : 12:30pm to 7:30pm (PKT)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address