Service Delivery Coordinator Jobs at Quattris IT Services in Rawalpindi, Punjab

Quattris IT Services is currently accepting applications for the position of Service Delivery Coordinator in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Quattris IT Services operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Responsibilities:

• Monitoring & managing the mailbox related to service calls.
• Meet various client service requests.
• Understanding the scope of work and the requirements.
• Act as a bridge between a client and the resource.
• Creating and ensuring all ticket information is shared and entered correctly.
• Ensuring that the information to all other departments is shared correctly and timely.
• Coordination with the resources.
• Ensuring that 100% of the service calls are entertained in the best manner.
• Issue Mitigation / Resolving Escalations.

Requirements:

• Service Delivery management experience with a record of superior client satisfaction.
• Effectively manage resources in a matrix organization to meet Service Level Agreements.
• Ability to work in multiple teams and motivate others to perform above normal expectations.
• Proven team player w/outstanding interpersonal and communication (written and oral) skills.
• Ability to manage multiple issues and excellent attention to detail with exceptional follow through.
• Excellent command of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
• Minimum of a Bachelor’s degree from a four-year college or university or equivalent experience.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address