Information Technology Associate Jobs at WestPoint Home Pakistan in Lahore, Punjab
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Welcome to our job portal, where WestPoint Home Pakistan is offering exciting employment opportunities for the position of Information Technology Associate in the Punjab area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Information Technology skills and have relevant Associate in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At WestPoint Home Pakistan, we offer a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the Technology & Information and Media industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with WestPoint Home Pakistan, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with WestPoint Home Pakistan. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | WestPoint Home Pakistan |
| Position: | Information Technology Associate |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Associate |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
| Industry: | Information and Media, Technology |
Job Description
Location: Lahore, Pakistan
Company: One of the world’s largest multinational groups based in the USA.
Job Timings: Multiple Shifts (Flexibility for Night Shift) – 5 working days weekly
Duties and Responsibilities:
- Provide exemplary service to our end-users
- Follow documented processes and procedures to quickly identify end-user issues
- Resolve issues via phone, email, help tickets, and other communication methods, including password, store system issues, and other general support concerns
- Resolve higher complexity issues such as Voice/Data Issues, Sourcing Issues, etc.
- Assist Level-1 Service Desk Agents with support as needed
- Assist End User Compute Team as call volume warrants
- Maintain appropriate technical skills and application knowledge to perform job duties
- Manage open incidents to assure end-users service is performed within expected service levels
- Handle repetitive ad hoc tasks, such as store hours changes and review of daily reports.
- Create knowledge base articles to be used by the Level-1 team
Qualification & Experience:
- Bachelor’s Degree in the relevant field
- 3 years of relevant work experience
- Previous Retail system and BPO/Call center experience is preferred
- ITIL ( Information Technology Infrastructure Library ) certification/background is preferred
- Minimum 2 years’ experience providing excellent customer service
Knowledge, Skills, and Abilities:
- Advanced understanding of computer hardware and operating systems
- Ability to perform all tasks associated with call center operations
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | West Point Service Centre, Imtiaz Chambers Shop 11 First Floor, Imtiaz Chambers Abid Market،, 85 Temple Rd, Mozang Chungi, Lahore, Punjab 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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