Assistant Manager Operations Jobs at Abacus in Lahore, Punjab
Abacus is currently seeking applicants for the position of Assistant Manager Operations in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Customer Service skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Abacus operates within the IT Services and IT Consulting and Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Abacus |
| Position: | Assistant Manager Operations |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Team Leadership and Management:
Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
Operational Excellence:
Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to SLAs and KPIs.
Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
Conduct regular performance reviews and analysis, identifying areas for improvement and implementing action plans.
Resolve customer escalations and ensure timely issue resolution.
Client Relationship Management:
Collaborate closely with clients to understand their requirements, ensuring alignment between service delivery and client needs.
Maintain regular communication, address concerns, and build strong relationships.
Prepare performance reports and present insights to exceed client expectations.
Process Improvement and Innovation:
Identify improvement opportunities and implement best practices for operational efficiency and cost-effectiveness.
Encourage innovation, suggest new ideas, tools, and technologies for enhanced customer experiences.
Stay updated with industry trends and competitive landscape for operational advancements.
Benefits:
Permanent Position, 2 Rotational Off days, Benefits package included
Job Type: Full-time
Pay: Rs130,00.00 – Rs150,00.00 per month
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh in Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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