Software Support Engineer – Level 2 Jobs at Pakistan Single Window (PSW) in Karāchi, Sindh
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Pakistan Single Window (PSW) is currently seeking applicants for the position of Software Support Engineer - L2 in the Sindh area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Customer Service skills and have a minimum of Associate in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Pakistan Single Window (PSW) operates within the Non-profit Organizations and Primary and Secondary Education industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Pakistan Single Window (PSW) |
| Position: | Software Support Engineer - Level 2 |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Customer Service |
| Seniority Level: | Associate |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
- Resolving elevated customer tickets assigned by L1 team
- Proven escalation management and leadership skills
- Expanding product and technology expertise through “learning tickets”
- Able to multitask during critical issues
- Quickly responds to incident alerts and support calls
- Identifies and coordinates with critical event resolution teams
- Good understanding of Databases
- Understanding of APIs
- Strong communication skills for technical and non-technical details
Requirements:
- Excellent verbal and written communication skills
- Resolve customer complaints professionally
- Ability to coach, mentor, and be a team player
- Proficient in MS SQL, SEQ Logs, Ticket Management, Postman, CRM
- Must be a fast learner
Benefits:
- Competitive salary
- Fuel Card
- Health benefits
- Professional development opportunities
- Inclusive work culture & more
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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