Customer Support Executive – International Jobs at Abacus Outsourcing in Lahore, Punjab
Abacus Outsourcing is currently accepting applications for the position of Customer Support Executive - International in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Human Resources and Information Technology skills and have a minimum of Associate in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
Abacus Outsourcing operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus Outsourcing |
| Position: | Customer Support Executive - International |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Human Resources and Information Technology |
| Seniority Level: | Associate |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Provide prompt and professional responses to customer inquiries via chat.
- Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
- Resolve customer issues efficiently, escalating complex problems when necessary.
- Maintain a thorough understanding of products, services, and policies for accurate customer support.
- Document customer interactions and update records in our CRM system.
- Collaborate with team members to enhance customer service processes.
- Stay updated on product changes and industry developments for informed support.
Qualifications:
- Spoken English proficiency at B-2 and C-1 levels.
- Minimum Intermediate Degree.
- Excellent written communication skills focusing on clarity and customer satisfaction.
- Previous experience in customer support, preferably in chat support.
- Strong problem-solving skills and ability to think quickly under pressure.
- High level of empathy and patience with customers.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and chat support software is a plus.
Job Type: Full-time
Pay: Rs60,00.00 – Rs70,00.00 per month
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Abacus Consulting BPO Division., Shaheen Complex, 38 Abbott Road, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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