Operations Manager – Customer Support Jobs at DWP Group in Lahore, Punjab

DWP Group is thrilled to announce job openings for the position of Manager Operations - Customer Support in the Punjab area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Customer Service skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At DWP Group, we operate in the Appliances, Electrical, & Electronics Manufacturing industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with DWP Group.

Job Information

Job Description

This position will be responsible for overseeing the nationwide operations of the customer services function while reporting to the Head of Customer Support function.

The ideal candidate will possess strong leadership skills, extensive experience in customer service, and a thorough understanding of consumer electronics products and market trends.

Key Responsibilities:

1. Lead and manage the after-sales services team to ensure efficient and effective customer support.
2. Develop and implement strategies aimed at enhancing service quality and increasing customer satisfaction.
3. Oversee the management of customer complaints, warranty claims, and product returns.
4. Collaborate with other departments to address and resolve product issues and incorporate customer feedback.
5. Monitor service metrics and performance indicators, providing regular reports and insights to senior management.
6. Train and mentor team members, promoting a culture of excellence and continuous improvement.
7. Ensure all after-sales services adhere to company policies, legal requirements, and industry standards.
8. Manage the after-sales services budget, ensuring cost-effective operations while maintaining high service quality.
9. Conduct periodic visits to service centers nationwide to evaluate operational activities and identify areas for system improvement.
10. Stay abreast of industry trends and best practices to continually enhance service offerings.

Requirements:

• Bachelor’s degree in Engineering (Preferably Mechanical/ Electrical).
• Minimum of 10 years of experience in after-sales services within the consumer electronics industry, including at least 03 years in a managerial capacity.
• Strong understanding of consumer electronics products, repair processes, and warranty management.
• Proficiency with customer relationship management (CRM) systems and service management software.
• Preferred age range: 35 to 40 years.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address