Team Lead, Contact Center – Mashreq Digital Bank Pakistan Jobs at Mashreq in Karāchi, Sindh
Mashreq is currently accepting applications for the position of Team Lead Contact Center - Mashreq Digital Bank Pakistan in the Sindh area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Mashreq operates within the Banking industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Mashreq |
| Position: | Team Lead, Contact Center - Mashreq Digital Bank Pakistan |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Banking and Financial Services |
Job Description
As the Team Lead Contact Center at Mashreq Digital Bank Pakistan, you will be responsible for overseeing and managing a team of customer service representatives to ensure the highest level of customer satisfaction.
Your role will involve setting performance goals, providing training and mentorship to team members, and implementing strategies to optimize the Contact Center operations.
You will also be in charge of monitoring call center metrics, analyzing performance data, and identifying areas for improvement to enhance customer service delivery.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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