Customer Service Specialist – International Jobs at Abacus Outsourcing in Lahore, Punjab
Abacus Outsourcing is currently accepting applications for the position of Customer Service Specialist- International in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Human Resources and Information Technology skills and have a minimum of Associate in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Abacus Outsourcing operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Abacus Outsourcing |
| Position: | Customer Service Specialist - International |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Human Resources and Information Technology |
| Seniority Level: | Associate |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Provide prompt and professional responses to customer inquiries via chat.
- Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
- Resolve customer issues efficiently, escalating complex problems when necessary.
- Maintain a thorough understanding of products, services, and policies.
- Document customer interactions and update records in our CRM system.
- Collaborate with team members to improve customer service processes.
- Stay updated on product changes and industry developments for informed support.
Qualifications:
- Spoken English proficiency at B-2 and C-1 levels.
- Minimum Intermediate Degree.
- Excellent written communication skills focusing on clarity and customer satisfaction.
- Previous experience in a customer support role, preferably in chat support.
- Strong problem-solving skills and ability to think quickly under pressure.
- High level of empathy and patience with customers.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and chat support software is a plus.
Job Type: Full-time
Pay: Rs60,00.00 – Rs70,00.00 per month
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Abacus Consulting BPO Division., Shaheen Complex, 38 Abbott Road, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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