Pakistan Job

Manager Customer Experience Management Jobs at Zong CMPak Ltd in Islamabad, Punjab

Zong CMPak Ltd
Published 6 days ago

Zong CMPak Ltd is currently accepting applications for the position of Manager Customer Experience Management in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Customer Service skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Zong CMPak Ltd operates within the Telecommunications industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Zong CMPak Ltd
Position:Manager Customer Experience Management
Region:Islamabad - Punjab, Punjab
Job Function:Customer Service
Seniority Level:Mid-Senior level
Salary:PKR 26.000 - PKR 100.000 per Month
Job Type:Full-time
Industry:Telecommunications

Job Description

Job Purpose: To lead a dynamic customer experience team dedicated to enhancing overall customer satisfaction within the organization, with a primary focus on the Network, Product, and Contact domains.

Brief Job Responsibilities:

  • Customer Experience Targets management, monitoring, and evaluation
  • Service Channel enhancement to create ease for users
  • 360 Customer Feedback collection and mapping to identify service improvements
  • Robust project management capabilities
  • Proven expertise in driving and overseeing the development of project estimations and comprehensive project plans
  • Experience in optimizing customer service performance
  • Proficient in data visualization and report preparation
  • Highly analytical with problem resolution recommendations
  • Skilled in conducting internal and external customer surveys
  • Effective leadership and collaboration skills
  • Results-driven mindset with a focus on enhancing customer experience & satisfaction
  • Adaptability to dynamic work environments

Eligibility Criteria:

Education: Minimum of bachelor’s degree

Work Experience: Minimum 4 yrs. or Above

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Punjab
City Islamabad
Full Address M5P4+PFX CMPak Zong CC BUILDING, Mohran Jejan, Islamabad, Islamabad Capital Territory, Pakistan
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Job Application Information

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Company Information

Zong CMPak Ltd

Industry: Telecommunications

Zong CMPak Ltd is a leading telecommunication company in Pakistan. Offering a wide range of mobile and internet services, Zong is known for its reliable network coverage and affordable packages. With a focus on innovation and customer satisfaction, the company has established itself as a trusted brand in the Pakistani market. Zong CMPak Ltd continuously strives to enhance its services and provide cutting-edge solutions to meet the evolving needs of its customers. As a market leader, Zong is committed to driving digital transformation and contributing to the development of Pakistan’s telecommunications sector.