Customer Care Executive Jobs at iMed Billing and IT Solutions in Sargodha, Punjab

iMed Billing and IT Solutions is currently accepting applications for the position of Customer Care Executive in the Punjab area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

iMed Billing and IT Solutions operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Join our team as a Call Center Executive specializing in medical billing, where you’ll play a crucial role in facilitating communication between healthcare providers, patients, and insurance companies. Your responsibilities include handling patient inquiries, verifying insurance details, explaining billing statements, establishing payment arrangements, and collaborating with internal teams to ensure accurate and timely claim processing.

Responsibilities:

1. Patient Inquiries: Address incoming calls regarding medical billing, explanation of benefits (EOB), and billing statement clarification.
2. Insurance Verification: Assist patients in verifying insurance information and eligibility for accurate billing and claim processing.
3. Billing Explanation: Clearly explain billing statements, services rendered, and patient responsibilities with empathy.
4. Payment Arrangements: Work with patients to establish suitable payment plans, addressing financial concerns.
5. Follow-Up Calls: Conduct outbound calls for outstanding balances, reminding patients of payment due dates, and addressing concerns.
6. Claims Resolution: Collaborate with insurance companies to resolve claim denials, coordinate resubmissions for accurate reimbursement.
7. Coordination with Billing Team: Liaise with internal teams to address patient inquiries, resolve discrepancies, and provide information.
8. Documentation: Maintain detailed records of patient interactions in the CRM system.
9. Quality Assurance: Adhere to call handling quality standards, ensuring professionalism, accuracy, and privacy compliance.
10. Education and Guidance: Provide information on assistance programs, financial counseling, and resources to navigate the billing process.
11. Reporting: Generate reports on call center metrics, patient satisfaction, and key performance indicators.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven call center experience, preferably in medical billing or healthcare.
• Knowledge of medical billing processes, insurance terminology, and reimbursement procedures.
• Excellent communication and customer service skills with a patient-centric approach.
• Familiarity with billing software and CRM systems.
• Understanding of healthcare compliance regulations related to patient privacy and billing.

Key Competencies:

• Excellent communication and active listening skills.
• Empathy and patience.
• Problem-solving abilities.
• Team collaboration.
• Attention to detail and accuracy.

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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