Business Analyst Jobs at Bayut.com in Lahore, Punjab
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Bayut.com is thrilled to announce job openings for the position of Business Analyst (Zendesk Expert) in the Punjab area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Analyst, Business Development, & Information Technology skills and a minimum of Executive in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Bayut.com, we operate in the Telecommunications, Business Consulting and Services, & Telephone Call Centers industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Bayut.com.
Job Information
| Company: | Bayut.com |
| Position: | Business Analyst |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Analyst, Business Development, Information Technology |
| Seniority Level: | Executive |
| Job Type: | Full-time |
| Industry: | Information Technology & Services |
Job Description
- Support and optimize the configuration of our existing Zendesk instances that support multiple internal and external stakeholders.
- Be a CX-focused requirements gathering, testing, and process re-engineering SME for key projects.
- Development of processes and tools designed to normalize technical implementations.
- Requirements definition, working with internal stakeholders, leadership, and users to refine detailed specifications of the Zendesk application.
- Review and approval of designs and specs.
- Process and workflow definition and optimization.
- Lead and participate in user acceptance testing.
- End-to-end analysis of systems and processes, identify areas for improved efficiency, accuracy, and scalability.
- Prioritize enhancements and projects, including CX technology roadmap.
- Organizational change management activities including development of training and adoption plans, communications, and materials.
- Ability to speak and connect with both technical and business personnel, at all levels.
- Ability to make progress, recommendations, and decisions with incomplete information.
- Ability to understand, analyze and envision an end-to-end process.
- Identify, evaluate, and lead teams through prioritization activities.
- Ability to balance a variety of inputs into a cohesive approach.
- Systems design, testing, and implementation.
- Custom and package software implementation experience.
- Training, communications, and adoption activities.
- Ability to be effective in a matrix management environment.
- Run sprints and related processes.
- Experience gathering, defining, and writing business requirements, and translating into detailed designs.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
Job Application Information
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