Taxi Controller/Dispatcher Jobs at Ammar Business Iconic (Pvt) Ltd in Lahore District, Punjab

Ammar Business Iconic (Pvt) Ltd is currently accepting applications for the position of Taxi Controller/Dispatcher in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Management and Manufacturing skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Ammar Business Iconic (Pvt) Ltd operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Are you a customer service-oriented individual with excellent communication skills? Do you enjoy helping others and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Telephone Call Handler at Ammar Business Iconic, a service provider to a leading taxi company in the UK. Ammar Business Iconic Head Office is based in Lahore.

Responsibilities:

• Answer incoming phone calls from customers, providing exceptional customer service and ensuring a positive experience.
• Take customer taxi bookings and accurately record all necessary details such as pick-up and drop-off locations, desired time, and any special requirements.
• Assist customers with general inquiries, providing information about taxi services, fares, and company policies.
• Manage and update the customer database with accurate and up-to-date information.
• Coordinate with taxi drivers and dispatchers to ensure efficient and timely service.
• Handle customer complaints or concerns professionally, resolving issues to customer satisfaction or escalating them to the appropriate department.
• Collaborate with the team to maintain a smooth workflow and achieve service-level goals.
• Stay updated on local events, traffic conditions, and road closures to provide accurate information to customers.

Qualifications:

• Excellent verbal communication skills and a friendly, customer-focused approach.
• Strong listening skills and the ability to empathize with customers.
• Proficient computer skills for data entry and accessing relevant information.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Exceptional problem-solving skills and the ability to think quickly on your feet.
• Flexibility to work various shifts, including weekends and holidays.
• Prior experience in customer service or call center roles is preferred but not required.
• Having Worked on Icabbi, AUTO CAB software/System will be a plus.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address