Assistant Manager – UAE Contact Center Jobs at Abacus in Lahore, Punjab
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Abacus is currently accepting applications for the position of Assistant Manager - UAE Contact Center in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus |
| Position: | Assistant Manager - UAE Contact Center |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Job Description:
Team Leadership and Management:
Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
Operational Excellence:
Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
Client Relationship Management:
Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
Process Improvement and Innovation:
Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
Job Specification:
Master’s degree
5+ Years post-education experience
Benefits:
- Permanent Position
- 2 Rotational Off days
- EOBI
- Medical Life Insurance IPD + OPD
- Annual, Casual, and Sick Leaves
- Provident Fund
- Annual Increment and Bonus (Performance based)
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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