Business Support Analyst Jobs at Stewart Pakistan Private Limited in Lahore, Punjab
Company Stewart Pakistan Private Limited is offering job opportunities for the position of Business Support Analyst in the Punjab area. The job type available is Full-time.
We are looking for candidates who possess Information Technology skills with Mid-Senior level experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around Rs 26,000 - Rs 100,000 (per Month). However, the salary may vary depending on the company's decision.
Stewart Pakistan Private Limited operates in the Software Development industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Stewart Pakistan Private Limited |
| Position: | Business Support Analyst |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Job Summary:
The Queue Manager will oversee ServiceNow queues, manage ticket assignments, and ensure timely ticket resolution. Critical in maintaining IT support efficiency, this role involves adherence to SLAs and developing ticketing dashboards for performance insights.
Job Description – (Duties/Responsibilities)
- Oversee and manage all queues for incidents, requests, and changes.
- Ensure accurate ticket categorization and routing.
- Monitor unassigned tickets, escalate as needed, and prioritize based on severity.
- Create real-time dashboards and custom reports for analysis.
- Present reports to highlight trends and areas for improvement.
- Work collaboratively to enhance ticket management processes and automation.
Criteria/Requirement:
- Minimum 3 years of ServiceNow queue management experience.
- Proficient in dashboard creation and report generation.
- Strong communication, collaboration, and interpersonal skills.
- Preferably a Master’s Degree holder.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Stewart Pakistan Pvt. Ltd., Block G Model Town, Lahore, Punjab, Pakistan |
| Google Map | Google Map |
Job Application Information
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