Call Center Operations Management Associate Jobs at Abacus in Lahore, Punjab
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Welcome to our job portal, where Abacus is offering exciting employment opportunities for the position of Management Associate - Call Center Operations in the Punjab area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
At Abacus, we offer a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.
As a company operating in the IT Services and IT Consulting industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Abacus, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Abacus. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Abacus |
| Position: | Call Center Operations Management Associate |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Entry level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Ensure effective traffic management through adherence on the floor.
Guide and monitor Team Leader in achieving client defined daily KPI’s.
Promote a conductive working environment for all employees and ensure discipline on the floor.
Provide details to Project Manager regarding frequent complaints and common problems received from client’s end.
Develop and ensure effective and efficient communication channels with client / OSP2 Executive to meet pre-defined SLAs.
Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted RCM level.
Assist in implementation and maintenance of highest level of quality assurance systems within the call center.
Maintain record of the performance of his team leaders and deliver performance appraisals periodically.
Ensure that all the Agents / Team Leads on floor are fully updated with all the information sent by CRD System and Processes and internal QA department.
Prepare and analyze performance reports, identify trends, and recommend improvement initiatives.
Stay updated with industry trends, best practices, and emerging technologies to enhance team performance and customer satisfaction.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
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