Call Center Team Lead Jobs at MB Group in Karachi Division, Sindh
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MB Group is currently seeking applicants for the position of Call Center Team Lead in the Sindh area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 26,000 - Rs 100,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
MB Group operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | MB Group |
| Position: | Call Center Team Lead |
| Region: | Karachi Division - Sindh, Sindh |
| Salary: | PKR 26.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
Job Description
Join us in shaping the future of our Call Center Team Lead and be a key contributor to our company’s success.
Company Overview:
MBE is a dynamic and rapidly growing company committed to delivering exceptional service. We are currently seeking a dedicated and experienced individual to join our team as a Call Center Team Lead. If you have a passion for leading teams, fostering a positive work environment, and driving exceptional customer experiences, we want to hear from you.
Location: Karachi, Pakistan
Responsibilities:
Lead and motivate a team of Call Center Agents to achieve performance targets and goals. Conduct regular coaching and feedback sessions to enhance team members’ skills and performance. Monitor and evaluate individual and team performance through key performance indicators (KPIs). Implement and enforce company policies and procedures within the team. Foster a positive and inclusive team culture that promotes collaboration and continuous improvement.
Qualifications:
Proven experience in a call center environment, with at least 2 years in a leadership role. Strong leadership and interpersonal skills with the ability to inspire and motivate a team. Excellent communication skills, both written and verbal. Proficient in using call center software and customer relationship management (CRM) tools. Ability to analyze data and make data-driven decisions to improve team performance. Flexibility to work in a fast-paced and dynamic environment. A commitment to providing excellent service.
Education:
Minimum Bachelor’s degree in a relevant field or equivalent work experience.
Timings: 6 PM to 02 AM
How to Apply:
If you are a results-driven individual with a passion for leading high-performing teams, we invite you to submit your resume at [email protected]. Please include “Call Center Team Lead Application” in the subject line.
MBE is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Sindh |
| City | Karachi Division |
| Full Address | Karachi, Karachi City, Sindh, Pakistan |
| Google Map | Google Map |
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