Pakistan Job

Call Center Team Lead Jobs at Waada Digital Pvt Ltd in Karachi, Sindh

Waada Digital Pvt Ltd company logo
Published 8 months ago

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Waada Digital Pvt Ltd is currently hiring for the role of Call Center Team Lead located in Karachi. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, Waada Digital Pvt Ltd invites interested applicants to submit their applications.

Job Information

Company:Waada Digital Pvt Ltd
Position:Call Center Team Lead
Region:Karāchi - Sindh, Sindh
Salary:PKR 20.000 - PKR 80.000 per Month
Job Type:Full-time

Job Description

Waada Digital Pvt Ltd is seeking a dedicated Call Center Team Lead to enhance and support our agents working on telecom campaigns. The ideal candidate should possess a strong background in domestic call centers and telecom-related initiatives.

Key Responsibilities:

  • Oversee and mentor a team of call center agents
  • Monitor team performance to ensure that key performance indicators (KPIs) are achieved
  • Address escalations to uphold service quality
  • Collaborate with management to provide updates on campaign progress

Qualifications:

  • Minimum of 1 year of experience in a domestic call center environment
  • Previous leadership experience in telecom campaigns is preferred
  • Excellent leadership, communication, and problem-solving capabilities

Benefit

  • Professional networking opportunities
  • Work-life balance
  • Professional training
  • Recognition and performance awards
  • Skill development
  • Collaborative work environment
  • Valuable work experience
  • Access to the latest technology
  • Opportunities for promotion
  • Opportunities to contribute to business growth

Application Requirements

  • Minimum Age of 18 Years
  • Basic Computer Skills
  • Physically and Mentally Healthy
  • Experience in the Related Field (Preferred)
  • Minimum Education of High School Diploma
  • Able to Work in a Team
  • Good Communication Skills
  • No Criminal Record
  • Willing to Be Placed in the Designated Work Location

Company address

Province Sindh
City Karachi
Full Address 123/4-B, Korangi Road
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Company Information

Waada Digital Pvt Ltd

Waada Digital Pvt Ltd is a prominent digital solutions provider based in Pakistan, specializing in innovative technology services. Committed to empowering businesses with cutting-edge digital strategies, Waada Digital offers a wide range of services including web development, mobile app development, and digital marketing. The company focuses on delivering tailored solutions that meet the unique needs of its clients, helping them thrive in an ever-evolving digital landscape. With a team of skilled professionals, Waada Digital aims to drive success and growth for businesses across various industries.