Call Support Analyst Jobs at Octdaily in Karachi Division, Sindh

Octdaily is thrilled to announce job openings for the position of Call Support Analyst in the Sindh area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Octdaily, we operate in the Marketing Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Octdaily.

Job Information

Job Description

Job Type: Full-time (Night Shift)

Timings: 8:00PM-5:00AM (PKT)

*Freshers can also apply*

Overview:

We are seeking a diligent and customer-focused Call Support Analyst to join our team. As a Call Support Agent, you will be responsible for providing exceptional support to healthcare professionals, including doctors and nurses, through phone and email communications. Your primary objective will be to ensure timely resolution of technical issues and inquiries, ensuring a smooth experience for our clients.

Job Description:

• Demonstrating excellent verbal and written communication skills, with a particular emphasis on clarity and professionalism.
• Fluency in English is required, and proficiency in a native English accent is a definite advantage.
• Possessing a solid understanding of Windows operating systems, along with the ability to troubleshoot technical issues remotely.
• Familiarity with tier-based escalation models, knowing when and how to escalate issues to higher levels of support for prompt resolution.
• Being proactive in identifying critical issues and escalating them appropriately to ensure swift resolution.
• Handling email inquiries from clients with professionalism and efficiency.
• Strong follow-up skills are essential to ensure that all client concerns are addressed promptly and satisfactorily.
• Development of post campaign case studies.
• Open to travel for meetings as and when required.

Requirements:

• Previous experience in a customer support role, preferably in a healthcare or technical support environment.
• Experience in attending support calls with doctors and nurses is highly preferred, as it requires a unique blend of technical expertise and empathy.
• Familiarity with tier-based escalation procedures.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
• Excellent organizational skills and attention to detail.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address