Chat Support Executive Jobs at DANY Technologies Inc. in Karāchi, Sindh

Company DANY Technologies Inc. is offering job opportunities for the position of Chat Support Executive in the Sindh area. The job type available is Full-time.

We are looking for candidates who possess Administrative skills with Entry level experience. We value honesty, discipline, and responsibility in our employees.

DANY Technologies Inc. operates in the Computers and Electronics Manufacturing industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

We are looking for a proactive and customer-oriented individual to provide top-notch support to our online community and assist customers via chat channels. The ideal candidate will be passionate about delivering exceptional service, resolving inquiries efficiently, and fostering positive interactions that drive customer satisfaction and loyalty.

Key Responsibilities:

1. Community Engagement:

– Proactively engage with our online community across various platforms (e.g., social media, forums, etc.).

– Respond to community members’ inquiries, comments, and feedback in a timely and helpful manner, fostering a positive and supportive environment.

2. Chat Support:

– Provide prompt and courteous support to customers via live chat channels (e.g., website chat, messaging apps, etc.).

– Assist customers with product inquiries, order status updates, troubleshooting issues, and other related queries.

3. Issue Resolution:

– Troubleshoot customer concerns and resolve issues effectively, escalating complex cases to appropriate teams when necessary.

– Ensure timely follow-up and resolution of customer inquiries to maintain high levels of satisfaction and retention.

4. Product Knowledge and Training:

– Stay updated on product offerings, features, and promotions to provide accurate information and assistance to customers.

– Participate in training sessions and ongoing learning opportunities to enhance product knowledge and support skills.

5. Feedback Management:

– Collect and analyze customer feedback and suggestions to identify trends, pain points, and areas for improvement.

– Communicate actionable insights to internal teams to drive product enhancements and service improvements.

Qualifications:

– Bachelor’s degree or equivalent work experience preferred.

– Previous experience in customer support, community management, or related roles.

– Excellent communication skills, both written and verbal.

– Strong customer service orientation with a passion for helping others.

– Ability to multitask and prioritize in a fast-paced environment.

– Proficiency in using chat support platforms and customer service software.

– Detail-oriented with a focus on accuracy and efficiency.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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