Client Excellence Executive Jobs at SpurSol in Karāchi, Sindh
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SpurSol is currently seeking applicants for the position of Client Excellence Executive in the Sindh area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Business Development and Sales skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
SpurSol operates within the Information Technology & Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | SpurSol |
| Position: | Client Excellence Executive |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Business Development and Sales |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 27.000 - PKR 110.000 per Month |
| Job Type: | Full-time |
| Industry: | Information Technology & Services |
Job Description
SpurSol, an organization committed to innovation and exceptional products, is currently seeking a Client Excellence/Success Executive to join our team. As part of our team, you will have the opportunity to work on the latest technologies and contribute to our mission of creating a positive impact for end-users.
Job Description:
- Customer Assistance: Provide prompt and accurate information about our products and services in response to customer inquiries.
- Issue Resolution: Investigate and efficiently resolve customer issues to ensure a positive and satisfactory outcome.
- Product Knowledge: Develop and maintain an in-depth understanding of our SaaS products to effectively assist customers and provide valuable insights.
- Communication: Communicate professionally and friendly with customers through email, chat, and phone channels.
- Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the CRM system.
- Collaboration: Work collaboratively with cross-functional teams to escalate and resolve complex customer issues.
- Customer Feedback: Analyze customer feedback to identify trends, common issues, and improvement opportunities.
- Training: Stay updated on product enhancements and participate in ongoing training to enhance product knowledge and support capabilities.
Qualifications:
- 1 to 2 years of experience in customer support, preferably in a software house.
- Knowledge of support management systems like Zendesk, etc.
- Excellent oral and written communication skills in English.
- Ability to work night shifts.
- Fresh graduates with excellent communication skills are also encouraged to apply.
Perks and Benefits:
- Market competitive salary
- Health insurance (for spouse, children, parents, and the employee)
- Life insurance
- Maternity/Paternity leave
- Referral bonuses
- Mobile allowance
- Transport allowance and Fuel allowance
- Annual leaves, Sick leaves, Maternity/Paternity leaves
- Record sales bonus
- Annual bonus
- Bi-annual increments
- Provident Fund
- EOBI
- Vendi Allowance
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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