Complaints Manager Jobs at Translation Empire PK in Rawalpindi, Punjab
Translation Empire PK is thrilled to announce job openings for the position of Complaints Manager in the Punjab area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Management and Manufacturing skills and a minimum of Associate in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At Translation Empire PK, we operate in the Non-profit Organizations and Primary and Secondary Education industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Translation Empire PK.
Job Information
| Company: | Translation Empire PK |
| Position: | Complaints Manager |
| Region: | Punjab, Rawalpindi - Punjab |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Associate |
| Salary: | PKR 25.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
| Industry: | Translation and Localization |
Job Description
Key Responsibilities:
- Review and oversee ongoing cases with your team, advising on service improvement and process streamlining.
- Maintain data, generate reports on trends, and meet SLAs and KPIs.
- Conduct root cause analysis to reduce complaints and provide regular reports on performance.
- Develop complaint processes for a seamless customer experience and manage team tasks efficiently.
- Drive team performance through coaching and training, ensuring customer-centricity.
Requirements:
- 2 years’ experience in a similar role, excellent complaint handling, and analysis skills.
- Experience in minimizing complaint handling time and working collaboratively.
- Strong attention to detail and proficiency in Excel.
Work Mode: Office-based, Shift Time: 10am-7pm, Location: DHA Sector F Rwp, Salary: Market Competitive
Benefits:
- Paid Leaves
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Rawalpindi |
| Full Address | Translation Empire, Translation Empire, Plot No.A24 & A25 DHA I, Sector F Near Shaheen Chowk, Bahria Town Phase 7, Islamabad, Rawalpindi, 46000, Pakistan |
| Google Map | Google Map |
Job Application Information
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