Contact Centre Agent Jobs at Standard Chartered Bank in Lahore, Punjab
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Standard Chartered Bank is currently seeking applicants for the position of Contact Centre Agent in the Punjab area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Other skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Standard Chartered Bank operates within the Banking industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Standard Chartered Bank |
| Position: | Contact Centre Agent |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Other |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Banking |
Job Description
Are you an excellent communicator who enjoys providing outstanding customer service? We are currently looking for a Contact Centre Agent to join our team at Standard Chartered Bank. As a Contact Centre Agent, you will be responsible for handling incoming calls, emails, and live chat inquiries from customers, providing them with accurate and timely information, resolving their issues, and ensuring their satisfaction.
Key Responsibilities:
- Answering and managing customer inquiries via phone, email, and live chat.
- Providing customers with accurate information and resolving their issues in a professional and efficient manner.
- Documenting customer interactions and updating the customer database.
- Identifying and escalating unresolved issues to the appropriate department.
- Meeting performance targets and standards for customer service excellence.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving and multitasking abilities.
- Patient and empathetic attitude towards customers.
- Ability to work well in a team environment.
- Prior customer service experience is a plus.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Standard Chartered Bank, 47 The Mall، Mozang Chungi, Lahore, Punjab 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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