Customer Care Representative Jobs at Eminent4U Private Limited in Karachi Division, Sindh
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Eminent4U Private Limited is currently accepting applications for the position of Customer Care Representative in the Sindh area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Eminent4U Private Limited operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Eminent4U Private Limited |
| Position: | Customer Care Representative |
| Region: | Karachi Division - Sindh, Sindh |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
🔍What is a Customer Service Specialist?
As a Customer Service Specialist, your role is pivotal in ensuring positive interactions between a company and its customers. Here’s an overview of typical responsibilities and skills associated with this role:
Responsibilities of Customer Service Specialist:
- Engage with customers via telephone to identify and resolve their issues.
- Assisting customers with product information, troubleshooting, account inquiries, booking status.
- Resolve customer issues promptly and effectively, aiming for first-contact resolution whenever possible.
- Utilize proactive retention skills to convert cancellation requests into upgrade and save opportunities.
- Develop and maintain a comprehensive understanding of the company’s products or services to effectively assist customers.
- Build positive relationships with customers to encourage repeat business.
- Perform negotiations to reach fair conclusions for both the business and customers.
- Respond to customer queries and address service complaints promptly.
- Collaborate with the UK team and provide updates on customer interactions and efforts.
🔍What We’re Looking For:
- Stellar Communication
- Active Listening
- Ability to Multitask
- Team Player
- Flexibility
- KPI Management
- Positive Attitude
- Willingness to go the extra mile
- Knowledge Retention
- Attention to Detail
💼Why Join Eminent4U?
- Competitive salary.
- Tired of the night shift routine? Our Daytime shift details: 1:00 PM – 9:30 PM and 2:00 PM – 10:30 PM PST (Monday to Friday) with alternate weekends.
- Opportunity to work in a dynamic and inclusive environment where professional growth is prioritized.
At Eminent4U Private Limited, we are dedicated to fostering a supportive and rewarding work culture. Join us in shaping the future of customer retention and embark on a fulfilling career journey.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karachi Division |
| Full Address | 33k, EMINENT4U PVT. LTD., Block-6 Karachi, Pakistan |
| Google Map | Google Map |
Job Application Information
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