Customer Experience and Operations Specialist Jobs at Idenfo in Karāchi, Sindh
Idenfo is currently seeking applicants for the position of Customer Experience and Operations Specialist in the Sindh area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Other skills and have a minimum of Not Applicable in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Idenfo operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Idenfo |
| Position: | Customer Experience and Operations Specialist |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Other |
| Seniority Level: | Not Applicable |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels.
- Listen attentively to customer concerns and provide accurate solutions.
- Cultivate an in-depth understanding of products and services for comprehensive support.
- Identify and resolve customer issues efficiently to prioritize satisfaction.
- Maintain meticulous records of customer interactions for seamless communication.
- Analyze feedback to enhance service quality and identify areas for improvement.
- Collaborate with teams to tackle complex customer issues and provide solutions.
- Uphold service standards and conduct onboarding training for new clients.
- Coordinate with external providers to ensure adherence to defined standards.
- Manage trackers for client TATs, submit evaluation reports at intervals.
- Engage with high-priority clients via email and calls, maintain efficient tracking.
- Conduct employee verifications for clients within specified TATs promptly.
- Update verification records on the portal accurately and within TATs.
Requirements:
- Graduate from HEC recognized university.
- Previous customer support experience, including upselling, preferred.
- Strong communication and problem-solving skills.
- Ability to remain calm and professional with challenging customers.
- Familiarity with support software and CRM systems is a plus.
- Flexibility to work in shifts, including evenings and weekends.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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