Customer Experience Executive Jobs at GoZayaan Pakistan in Islāmābād

GoZayaan Pakistan is thrilled to announce job openings for the position of Customer Experience Executive in the Islāmābād area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Business Development and Sales skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At GoZayaan Pakistan, we operate in the Travel Arrangements industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with GoZayaan Pakistan.

Job Information

Job Description

Customer Experience Executives provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

• You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
• To ensure success as a customer experience executive, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
• A top-notch customer experience executive will be someone whose expertise results in excellent customer relationship management and a positive brand image.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback, as well as preparing reports.
• Evaluating after-sales and support services, and facilitating improvements.

Role Requirements:

• Bachelor’s degree from a reputable university
• Fresh to 6 months of experience as a customer experience executive, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Job type: Full-time

Location: Islamabad

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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