Customer Experience Specialist – International Jobs at Abacus in Lahore, Punjab
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Abacus is currently accepting applications for the position of Customer Experience Specialist - International in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Abacus operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Abacus |
| Position: | Customer Experience Specialist - International |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Company Description
Abacus has been providing advanced business solutions for over 35 years to help organizations reach their full potential. We combine the latest business practices with cutting-edge technologies, and we value collaborative partnerships with our clients.
Job Description
As a Customer Support Executive – International at Abacus, you will be responsible for addressing customer issues and inquiries for our international clients. This is a full-time, on-site position based in Lahore. You will work closely with clients, ensuring timely and effective solutions to their problems, while maintaining professional, courteous, and personalized interactions.
Responsibilities:
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information using the appropriate methods/tools
- Meet personal/customer service call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Job Specifications
- Excellent verbal and written communication skills in English
- Ability to communicate effectively with customers and team members
- Ability to thrive in a fast-paced environment
- Strong organizational, problem-solving, and analytical skills
- Ability to multitask, prioritize, and manage time effectively
- Intermediate degree
- Night shift availability
- Workdays: Monday to Friday
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | ABACUS INTERNATIONAL - Nebosh IGC Course Lahore Pakistan, Building # 9, Haq Bahoo Street, Judicial Colony Phase 1, Raiwind Rd, Thoker Niaz Baig, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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