Customer Relationship Management Coordinator Jobs at Limton Group of Companies in Karāchi, Sindh

Limton Group of Companies is currently accepting applications for the position of Customer Relationship Management Coordinator in the Sindh area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Marketing and Sales skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Limton Group of Companies operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Limton Group of companies is currently hiring for CRM Coordinator, responsible for all the tasks related to complaint management, repair, and in-house companion products sales in CSD. Required to coordinate with the customers, note their issues, and coordinate with field engineers or in-house engineers for the resolution of complaints or repair as the case may be. Also required to deal with walk-in clients who come to purchase or collect companion products and/or repaired machines. Ensuring quality checks and timelines check on engineers is important.

Qualification Requirements:

• BE (Electronics) / MSc (Applied Physics)
• DAE (Electronics) with some business background

Experience Requirements:

• At least one year working experience in a similar capacity or in technical coordination

Skills Requirement:

• Excellent verbal and written communication skills (in English); able to coordinate with a variety of internal & external customers; organizational and planning skills; handle multiple tasks simultaneously; set goals and meet deadlines; ability to take initiative; analytical, reasoning and problem-solving skills; ability to maintain accurate and detailed records; computer literacy.

Job Responsibilities:

• Receive and log client complaints, assign to engineers for timely resolution.
• Follow up on visits, collect client feedback on engineer performance.
• Achieve sales targets for Companion Products.
• Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
• Efficiently handle credit sales and follow up on payment.
• Meet monetary targets for Repairs.
• Receive and log repair requests, coordinate estimates, and ensure timely completion.
• Generate IRFs, coordinate invoicing, and collect payments promptly.
• Monitor repaired machines, inform clients, and manage outstanding payments.
• Verify daily reports of engineers and technicians.
• Submit daily activity reports to ACSM.
• Maintain reports for all operations and conduct customer satisfaction surveys.
• Forward cases to the Marketing Department.
• Check and counter-sign contract and warranty cards.

Salary: 30k to 35k

Other Benefits:

• Leave encashment
• Medical
• Annual increment

Location: Bahadurbad Near Naheed Super Market

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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