Customer Service Executive Jobs at Digitronics (PVT.) Limited in Karachi Division, Sindh

Digitronics (PVT.) Limited is thrilled to announce job openings for the position of Customer Service Executive in the Sindh area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 20,000 - Rs 85,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Digitronics (PVT.) Limited, we operate in the Appliances, Electrical, & Electronics Manufacturing industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Digitronics (PVT.) Limited.

Job Information

Job Description

Scope

The Customer Service Executive acts as the liaison between customers, technical staff, sales & marketing, and the nationwide warehouse. They serve as the first point of contact for customers, resolving complaints and ensuring the smooth receipt, movement, and shipping of supplies, stock, and materials. The Customer Service Executive represents the company with a positive and professional image, providing prompt assistance to customers in a friendly, courteous, and knowledgeable manner.

Responsibilities

• Respond to customer enquiries in a timely manner.
• Maintain a positive client relationship by making routine follow-up customer service calls.
• Manage and maintain nationwide reports, including:
• Complaint log.
• Repair Status Report.
• Field Service Report (FSR).
• Monthly Engineers Overtime Report.
• Invoicing to customers.
• Receivable Report.
• Employees Payroll.
• Schedule site visits, maintain records, and prepare Engineers workload for Preventive Maintenance (PM).
• Coordinate deliveries, plan, and implement installations & commissioning based on delivery schedule reports from Logistics.
• Rectify problems such as damages, shortages, and non-conformance to specifications.
• Comply with laws, regulations, and standards.
• Document and escalate any customer service issues and/or shipping/receiving errors.
• Participate in meetings to improve productivity, resolve customer service issues, and manage the workload of the team.
• Assist with training new employees within the department.
• Develop constructive and cooperative working relationships with team members and cross-functional teams.

Qualifications

• Bachelor’s degree (B.A, B.Comm, or BSc.)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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