Customer Service Executive Jobs at SS Enterprises in Islamabad, Islāmābād

SS Enterprises is thrilled to announce job openings for the position of Customer Service Executive in the Islāmābād area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At SS Enterprises, we operate in the Business Consulting and Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with SS Enterprises.

Job Information

Job Description

Location: Islamabad (Hybrid)

Experience: Minimum 1 Year

Job Overview:

As a Customer Relations Executive at SS Enterprises, you will be responsible for managing client-customer relationships. Your role includes handling customer inquiries, resolving issues, and ensuring a positive customer experience. We are seeking individuals with strong communication skills, empathy, and a passion for delivering exceptional customer service.

Responsibilities:

• Cultivate and maintain strong relationships with clients, understanding their specific customer service requirements.
• Act as the key point of contact between clients and their customers, ensuring seamless communication and issue resolution.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Effectively address and resolve customer concerns, escalating issues when necessary.
• Provide accurate and detailed information about products or services.
• Monitor and evaluate customer interactions to uphold service quality and adhere to client standards.
• Implement feedback and coaching strategies to continuously enhance customer relations processes.
• Maintain transparent and concise communication with clients regarding customer feedback, trends, and service performance.
• Generate regular reports on customer relations activities and key performance indicators.
• Investigate and analyze customer issues, collaborating with internal teams to find effective solutions.
• Proactively implement preventive measures to reduce the recurrence of issues.

Qualifications:

• Proven experience in a customer service or client relations role.
• Fluent spoken English.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset and ability to work effectively in a team.
• Empathy and dedication to providing a customer-centric experience.
• Proficiency in customer service software and communication tools.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address