Customer Service Officer Jobs at Insure123 Insurance Agency Inc. in Karāchi, Sindh

Welcome to our job portal, where Insure123 Insurance Agency Inc. is offering exciting employment opportunities for the position of Customer Service Officer in the Sindh area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Insure123 Insurance Agency Inc., we offer a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the Insurance industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Insure123 Insurance Agency Inc., we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Insure123 Insurance Agency Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

CSR, Customer Service Representative is responsible for providing customer service and support to Insurance policyholders and potential customers. This includes answering questions about insurance products and services and resolving customer issues.

Job Description:

Answering and responding to customer inquiries from multiple contacting channels. Providing information about insurance products and services.

1. Endorsement: Manage large influx of customer service emails daily. Make an endorsement (Any type of change in policy) like additional insured endorsement, waiver of subrogation, primary & non-contributory endorsement, add/remove vehicle or driver or location, update payroll, increase policy limits.
2. Payment Dues: Send payment due email to insured. Due for the additional premium of endorsement, monthly installments, audit. Once received the payment, request our accounting team to make the payment to carrier.
3. Audit: Get audit form from carrier by making a call or email. Send to insured to fill out. Follow up with the carrier for audit completion. Send invoice to insured once audit completed and invoice generated from carrier’s end.
4. Calling to Carriers: Call carrier for policy status, billing, payments, audit, endorsements, coverage questions asked by the insured etc.
5. Cancellation: Make an accord form, send to insured for signature. Send it to carrier and update in CRM.
6. Reporting: Deliver monthly sales report to Executive Team.

Qualifications for a US insurance company CSR may include:

• Minimum bachelor’s degree.
• Must be a savvy user of technology, including Office 365, specifically, Microsoft Excel, Teams and Outlook.
• Minimum 1 year Experience in customer service preferred from Insurance Industry customer support.
• Strong communication and interpersonal skills
• Working US Pacific time from 8 am till 5 pm

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address