Pakistan Job

Customer Service Officer Jobs at iTecknologi Group in Karāchi, Sindh

iTecknologi Group
Published 4 weeks ago

iTecknologi Group is currently accepting applications for the position of Customer Service Officer in the Sindh area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

iTecknologi Group operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:iTecknologi Group
Position:Customer Service Officer
Region:Karāchi - Sindh, Sindh
Seniority Level:Entry level
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

Company: iTecknologi Group of Companies

Position: Customer Services Officer

Responsibilities:

  • Identify and resolve cases of missing or incomplete mandatory reporting within corporate services.
  • Investigate renewal cases, identify root causes, and implement corrective actions.
  • Develop and execute strategies to enhance renewal rates.
  • Collaborate with sales, marketing, and customer service teams on renewal recovery cases.
  • Serve as the main contact point for customers on renewal inquiries and negotiations.
  • Analyze renewal data, track metrics, and generate performance reports.

Qualifications:

  • Bachelor’s degree in B.com/BBA or related field.
  • Prior experience in customer services, corporate services, or regulatory sector preferred.
  • Strong analytical skills, attention to detail, and effective communication abilities.

WHAT WE OFFER:

  • Competitive salary and benefits package
  • Opportunities for professional growth
  • A supportive work environment

iTecknologi Group is an equal-opportunity employer promoting diversity and inclusivity.

Location: Boat Basin, Clifton Karachi

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Sindh
City Karāchi
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Job Application Information

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Company Information

iTecknologi Group

iTecknologi Group is a leading technology company based in Pakistan. With a strong focus on innovation and customer satisfaction, iTecknologi Group offers a wide range of cutting-edge solutions and services in the technology industry. From software development and digital marketing to web design and mobile app development, they provide comprehensive solutions to meet the unique needs of businesses across various sectors. With a team of highly skilled professionals and a commitment to excellence, iTecknologi Group strives to empower businesses and individuals with the latest technology advancements, helping them achieve their goals and stay ahead in a rapidly evolving digital world.