Customer Service Officer – Logistics Jobs at Avery Dennison in Karāchi, Sindh
Avery Dennison is thrilled to announce job openings for the position of Customer Service Officer- Logistics in the Sindh area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Customer Service skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Avery Dennison, we operate in the Chemical Manufacturing and Transportation, Logistics, & Supply Chain and Storage industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Avery Dennison.
Job Information
| Company: | Avery Dennison |
| Position: | Customer Service Officer - Logistics |
| Region: | Karāchi - Sindh, Sindh |
| Job Function: | Customer Service |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Packaging and Containers Manufacturing |
Job Description
Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
- Provides telephone customer service regarding the company’s services and/or products.
- Identifies customer’s needs and determines appropriate action.
- Promotes and sells the company’s products or services.
- Investigate and resolve complaints.
- Uses a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluate and resolve customer complaints professionally and tactfully.
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
- Authorizes credit memos/refunds within policy and according to established procedures.
- Implement account service strategies.
- Principal liaison with marketing and sales for assigned customers.
- Implementation of marketing programs for assigned accounts.
- Support all aspects of service to the customer including: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
- Initiate and implement initiatives that improve customer service and responsiveness.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Champion customer needs and follow up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Proactively communicate supply chain issues and provide alternatives.
- Attend technical training seminars.
- Back-up team members when workload makes this necessary.
- Partner with Inside Sales to assist in achieving sales goals.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Sindh |
| City | Karāchi |
| Google Map | Google Map |
Job Application Information
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