Customer Service Representative Jobs at Al-Burraq Technologies (LLC) in Lahore, Punjab

Al-Burraq Technologies (LLC) is currently seeking applicants for the position of Customer Service Representative in the Punjab area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately Rs 27,000 - Rs 110,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Al-Burraq Technologies (LLC) operates within the IT System Custom Software Development industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Al-Burraq Technologies is seeking a highly motivated and skilled Customer Service Representative (CSR) to join our dynamic team in the role of Telesales Representative. In this position, you will play a key role in driving sales through effective communication and excellent customer service.

Responsibilities:

1. Outbound Calls: Initiate and receive calls to existing and potential customers, promoting our products and services.
2. Product Knowledge: Acquire in-depth knowledge of Al-Burraq Technologies’ products and services to effectively communicate their features and benefits to customers.
3. Customer Engagement: Build and maintain strong, positive relationships with customers through active listening and addressing their inquiries or concerns.
4. Sales Targets: Meet and exceed assigned sales targets through effective telesales techniques.
5. Lead Generation: Identify and qualify potential leads, turning inquiries into sales opportunities.
6. Record Keeping: Maintain accurate and up-to-date customer records, sales reports, and other documentation.
7. Team Collaboration: Collaborate with the sales team and other departments to ensure a seamless customer experience.
8. Feedback Collection: Gather customer feedback to enhance products and services, and communicate valuable insights to the relevant teams.
9. Adherence to Policies: Ensure compliance with company policies and procedures during all customer interactions.

Qualifications:

1. Proven experience as a Customer Service Representative or in a similar role.
2. Strong communication and interpersonal skills.
3. Sales-oriented mindset with the ability to meet sales targets.
4. Excellent organizational and multitasking abilities.
5. Familiarity with CRM systems and practices.
6. Ability to work in a fast-paced and dynamic environment.
7. Proficiency in English.
8. Previous experience in telesales or a call center environment is a plus.

If you are passionate about delivering exceptional customer service while achieving sales goals, we invite you to apply for the position of Customer Service Representative – Telesales at Al-Burraq Technologies. Join us in shaping the future of technology solutions.

To apply for the role kindly click on the apply button or forward your resume at [email protected].

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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