Customer Service Representative (CSR) – eCommerce (Remote) Jobs at Vstaffer in Islamabad, Islāmābād
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Vstaffer is currently accepting applications for the position of Customer Service Representative (CSR) - eCommerce (Remote) in the Islāmābād area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Sales skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately Rs 20,000 - Rs 85,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Vstaffer operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Vstaffer |
| Position: | Customer Service Representative (CSR) - eCommerce (Remote) |
| Job Location Type: | Remote |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Sales |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 20.000 - PKR 85.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Type: Full time, Remote
Work time: 7 am PST California – 2 pm PST California (Monday-Friday)
Primary Responsibilities:
- Respond to customer inquiries via phone, live chat, and email with a focus on providing accurate and timely information.
- Process phone orders, replacement orders, and sample orders efficiently.
- Handle returns, refunds, and customer complaints with a commitment to customer satisfaction.
- Collaborate with fulfillment, shipping, marketing, and other departments to enhance order accuracy and overall customer experience.
- Act as an advocate for the customer within the organization, ensuring their concerns are addressed promptly.
- Day-to-day tasks will involve direct interaction with customers, making this role an excellent learning opportunity, particularly for those interested in eCommerce.
Qualifications:
- Highly motivated individual with a passion for customer service.
- Tech-savvy with familiarity or a willingness to learn platforms such as Shopify, Asana, ReAmaze, Slack, and Amazon (Seller Central).
- Prior experience in online customer service or the pet industry is a plus.
- Strong communication skills and the ability to resolve issues with accuracy and efficiency.
Training: Our client provides comprehensive training to ensure you are well-equipped for success in this role. While prior experience is beneficial, a willingness to learn and adapt is equally valued.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Islāmābād |
| City | Islamabad |
| Full Address | Islamabad Capital Territory, Pakistan |
| Google Map | Google Map |
Job Application Information
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