Customer Service Representative Jobs at Skyways H.J pvt. (Ltd.) in Islāmābād

Skyways H.J pvt. (Ltd.) is thrilled to announce job openings for the position of Customer Service Representative in the Islāmābād area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 70,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Skyways H.J pvt. (Ltd.), we operate in the Truck Transportation industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Skyways H.J pvt. (Ltd.).

Job Information

Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities:

1. Customer Interaction:

• Handle incoming calls at the call center with a positive and professional demeanor.
• Assist customers in reserving seats, providing information on schedules, routes, and fare details.
• Address inquiries regarding special services, promotions, and amenities offered.

1. Reservation Management:

• Efficiently manage seat reservations, ensuring accuracy and adherence to company policies.
• Work closely with the operations team to coordinate and update reservation systems.

1. Complaint Handling:

• Receive and document passenger complaints with empathy and understanding.
• Conduct initial investigations to assess the nature and severity of the complaint.

1. Resolution and Escalation:

• Resolve straightforward complaints promptly, providing solutions or alternatives to passengers.
• Escalate complex issues to the appropriate department for further investigation and resolution.

1. Communication:

• Maintain clear and open communication with passengers to keep them informed of any changes, delays, or disruptions in service.
• Collaborate with other departments to ensure seamless communication and problem resolution.

1. Record Keeping:

• Maintain accurate and detailed records of customer interactions, reservations, and complaints.
• Generate reports on customer feedback and trends for continuous improvement.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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