Customer Service Specialist Jobs at DEFQON Digital in Lahore, Punjab
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DEFQON Digital is currently accepting applications for the position of Customer Service Specialist in the Punjab area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Customer Service, Information Technology, & Public Relations skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
DEFQON Digital operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | DEFQON Digital |
| Position: | Customer Service Specialist |
| Region: | Lahore - Punjab, Punjab |
| Job Function: | Customer Service, Information Technology, Public Relations |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Long-term growth leads to business success — and here, we welcome prospective team members who can help push our vision forward. We’re currently searching for experienced Customer Service Specialists who can manage customer queries and complaints.
You will also be asked to assist clients with their queries, create tickets, escalate complaints across a number of communication channels, and route clients to other internal teams as required. To excel in this role, you need to remain calm when customers are frustrated and have experience working with computers and answering telephones.
Objectives of this role:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries and following up with clients to ensure issues are resolved to satisfaction
- Troubleshooting common issues independently to seek resolution when clients reach out
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside out so that you can answer any questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Senior customer support specialists will be responsible for managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Requirements and skills:
- BS/MS degree in IT or relevant work experience
- Experience in customer service and client support
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Proficiency in working with computers
- Understanding of how CRM systems work
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | DEFQON DIGITAL, 43 CCA, Phase 5 D.H.A, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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