Customer Service Supervisor Jobs at Chahyay in Lahore, Punjab
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Chahyay is currently accepting applications for the position of Customer Service Supervisor in the Punjab area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Chahyay operates within the Technology & Information and Internet industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Chahyay |
| Position: | Customer Service Supervisor |
| Region: | Lahore - Punjab, Punjab |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Information and Internet, Technology |
Job Description
Onsite: DHA Phase 3 Lahore PK.
Timing: 11:00 AM to 7:00 PM
Responsibilities:
KPI-Driven Strategy: Implementing strategies focused on key performance indicators, emphasizing SLA, FCR, and TAT for maximum customer satisfaction.
Sales Conversion Specialist: Working closely with leads, ensuring effective communication, and converting inquiries into successful, targeted sales transactions.
Quality Assurance: Upholding elevated standards of customer service to enhance the overall customer experience.
Client Collaboration Expert: Cultivating robust relationships through active engagement and cross-functional teamwork, prioritizing enduring connections via exceptional after-sales services.
Social Media Savvy: Leveraging social media channels effectively to engage customers and enhance their journey.
Help Desk Management Proficiency: Hands-on expertise with management tools for streamlined customer support processes and increased operational efficiency.
Effective Communication: Seamless communication with local and international customers, fostering positive interactions and lasting relationships.
Team Development Leader: Training, mentoring, and guiding support representatives for continuous improvement.
Requirements:
Bachelor’s degree in marketing, communications, or a related field.
3+ Years of Proven experience in CSR/ BDO.
Sales acumen with a solid grasp of E-commerce processes, excelling in converting leads into sales.
Exceptional communication skills—both verbal and written—for engaging customers and leading support teams effectively.
Customer-centric approach with a deep understanding of customer needs and expectations.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Punjab |
| City | Lahore |
| Full Address | Chahyay - Pakistan's Largest Lifestyle Marketplace, 2nd Floor, 6 CCA Plaza, Block Z DHA Phase 3, Lahore, 54000, Pakistan |
| Google Map | Google Map |
Job Application Information
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