Customer Success Manager Jobs at Consforc in Lahore District, Punjab

Consforc is thrilled to announce job openings for the position of Customer Success Manager in the Punjab area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately Rs 25,000 - Rs 80,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Consforc, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Consforc.

Job Information

Job Description

We are seeking an accomplished and proactive Customer Success/Sales Manager to join our team. The ideal candidate possesses exceptional communication skills, a demonstrated history of cultivating strong client relationships, and the ability to collaborate effectively with clients and internal teams. This role plays a pivotal role in ensuring client satisfaction, successful project outcomes, and streamlined operations within a remote work environment.

Responsibilities:

• Establish strong relationships with key stakeholders within customer organizations, understanding their business goals, challenges, and how the remote and secure access solution can address them.
• Serve as the primary point of contact for customer inquiries, feedback, and escalations.
• Develop and execute customer success plans that outline goals, milestones, and strategies for driving value and ROI.
• Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers.
• Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers’ expectations.
• Address customer issues and concerns in a timely and empathetic manner, coordinating with support and technical teams as necessary.
• Provide product demonstrations and general support to prospective customers.
• Keep abreast of competition, competitive issues, and products.
• Monitor key customer success metrics and generate regular reports for management detailing customer engagement, satisfaction, and progress towards success goals.
• Practice effective, excellent communication with management, customers, and support staff.

Requirements:

• Bachelor’s and/or Master’s degree.
• 3 – 5 years of customer success / account management / relevant experience.
• Must have worked for a software house or IT service/IT consulting company.
• Previous sales experience is a plus.
• Empathetic listener with the ability to understand customer needs and provide effective solutions.
• Outstanding organizational skills, ability to manage multiple projects.
• Experience driving adoption of SaaS-based solutions is a plus.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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