Customer Support Engineer Jobs at ALMA1938 in Rawalpindi, Punjab

ALMA1938 is currently seeking applicants for the position of Customer Support Engineer (CRM Specialist) in the Punjab area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

ALMA1938 operates within the Leather Product Manufacturing industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

——————— ONLY APPLY IF YOU ARE WILLING TO APPEAR FOR ON-SITE INTERVIEW—————

We are in search of experienced and proficient Customer Support with expertise in CRM systems, Zoho, Salesforce, and others. The ideal candidate will be someone who possesses excellent communication skills, is well-versed in managing databases, and is committed to providing exceptional customer experiences.

Responsibilities:

Customer Interaction:

• Respond to customer inquiries professionally via written and verbal communication channels.
• Provide information about products and services, process orders, and handle order cancellations.
• Gather details of complaints and take necessary actions to resolve issues promptly.

Record Keeping:

• Maintain accurate and up-to-date records of customer interactions, transactions, inquiries, complaints, and comments.
• Process orders, forms, and applications efficiently.

Follow-up and Resolution:

• Follow up with customers to ensure that appropriate actions were taken on their requests.
• Strive for First Contact Resolution (FCR) to enhance customer satisfaction.

Escalation:

• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Collaborate with other teams to address complex customer issues.

Database Management:

• Work with CRM systems (e.g., Zoho, Salesforce) extensively.
• Go through databases, verify information, and eliminate irrelevant or outdated data.
• Ensure the database is properly organized and maintained.

English Proficiency:

• Demonstrate strong English language skills, both written and verbal.
• Engage in clear and effective communication with customers and internal teams.

Appointment Setting:

• Make outbound calls to customers for appointments and follow-ups.
• Coordinate with relevant departments to schedule necessary actions.

Continuous Improvement:

• Explore opportunities to add value to job accomplishments.
• Contribute to enhancing the organization’s reputation by accepting ownership of tasks and offering new solutions.

Benefits:

• Competitive salary.
• Fun and dynamic working environment.
• Monetary Growth.
• Professional training and development.

If you meet the above requirements and are passionate about Graphic Design, we encourage you to apply for this exciting opportunity to work with a talented design team.

Job Type: Full-time

Timings: 9:00 – 5:30

• Location: ALMA 1938 (Pvt) Ltd, ALMA Markaz, Sawan Camp, NH 5, Near Kia Motors, Rawalpindi

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address