Customer Support Executive Jobs at Arc Inventador in Karachi Division, Sindh
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Arc Inventador is currently seeking applicants for the position of Customer Support Executive in the Sindh area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Arc Inventador operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Arc Inventador |
| Position: | Customer Support Executive |
| Region: | Karachi Division - Sindh, Sindh |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Arc Inventador is seeking an Inbound Customer Support Representative for our eCommerce leather store, with a focus on delivering exceptional customer service. This role will involve assisting customers with their inquiries, managing orders, and ensuring a seamless shopping experience.
Job Details:
- Timing: 7:00 PM – 4:00 AM
- Location: Gulshan e Iqbal, KHI
Key Responsibilities:
- Respond to inbound customer inquiries via phone and email regarding product information, order status, and returns.
- Assist customers with placing orders, processing returns, and managing exchanges.
- Document all customer interactions and maintain accurate records in our service database.
- Resolve customer complaints and issues promptly, ensuring a positive experience.
- Collaborate with other departments to address customer needs and enhance service delivery.
- Provide feedback on customer interactions to improve service processes and product offerings.
Qualifications:
- Previous experience in customer service, preferably in an eCommerce environment.
- Strong communication skills, both verbal and written.
- Ability to handle challenging customer interactions with patience and empathy.
- Familiarity with eCommerce platforms and customer service software is a plus.
- Detail-oriented with strong organizational skills.
This position offers an opportunity to be the voice of our brand, helping customers navigate their shopping experience while building lasting relationships. If you are passionate about customer service and eager to contribute to a growing team, we encourage you to apply.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Sindh |
| City | Karachi Division |
| Full Address | Block, Arc Inventador, 3rd Floor B & H House , B75, 3 Iqbal, Gulshan-e-Iqbal, Karachi, 74600, Pakistan |
| Google Map | Google Map |
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