Customer Support Executive Jobs at Brillanz Group in Islamabad, Islāmābād
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Company Brillanz Group is offering job opportunities for the position of Customer Support Executive in the Islāmābād area. The job type available is Full-time.
We are looking for candidates who possess Information Technology and Customer Service skills with Associate experience. We value honesty, discipline, and responsibility in our employees.
The estimated salary offered by the company is quite competitive, around Rs 25,000 - Rs 70,000 (per Month). However, the salary may vary depending on the company's decision.
Brillanz Group operates in the IT Services and IT Consulting industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Brillanz Group |
| Position: | Customer Support Executive |
| Region: | Islāmābād, Islamabad - Islāmābād |
| Job Function: | Information Technology and Customer Service |
| Seniority Level: | Associate |
| Salary: | PKR 25.000 - PKR 70.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Key Responsibilities:
- Provide excellent customer service via phone, email, and live chat channels.
- Resolve customer inquiries, concerns, and issues promptly and accurately.
- Identify and assess customers’ needs to achieve satisfaction.
- Keep records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Collaborate with other teams to ensure a seamless customer experience.
- Assist in creating and maintaining a knowledge base for customer support.
- Actively contribute to achieving customer support KPIs and goals.
Requirements:
- Proven work experience in customer support or a similar role.
- Strong communication skills, both written and verbal.
- Patience, empathy, and a positive attitude when dealing with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with customer support software and CRM systems.
- Excellent problem-solving skills.
- Knowledge of [relevant industry/product/service] is a plus.
- Flexibility to work in shifts, including weekends and holidays if required.
Education:
Minimum 16 years of education or relevant.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Islāmābād |
| City | Islamabad |
| Google Map | Google Map |
Job Application Information
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